RETURNS

We want you to love your Two in the Sun jewellery.

We hope your new piece becomes something you wear and love for years to come. But if you change your mind or your jewellery isn't quite right for you, we're happy to accept returns.

Email us on info@twointhesun.com.au regarding all returns.

EXCHANGES

If you would like to exchange your jewellery for something else, or swap the chain length or ring size, just let us know and we can arrange that.

Only the postage costs will be your responsibility.

CHANGE OF MIND RETURNS

If you've changed your mind about your purchase, you can return your jewellery to us within 30 days of receiving your order for a refund.

To be eligible for a change-of-mind return:

  • You must notify us within 7 days of receiving your jewellery

  • The jewellery must be unworn and in original condition

  • It must be returned in its original packaging

  • The item must not show signs of wear, damage or alteration

  • Return postage is the responsibility of the customer

Once we receive and inspect your return, we'll process your refund to the original payment method.

Please contact us before sending your return so we can provide the return instructions.

FAULTY OR DAMAGED JEWELLERY

Every piece is carefully checked before it leaves our studio. If your jewellery arrives damaged or develops a fault, please get in touch with us as soon as possible.

We'll assess the issue and, where appropriate, arrange a repair or replacement.

If you believe your jewellery is faulty, please email us with your order number and a photo of the issue so we can help you as quickly as possible.

Email us on info@twointhesun.com.au regarding all returns.

A NOTE ABOUT WEAR & CARE

Jewellery is designed to be worn, but exposure to water, chemicals, perfumes, lotions and excessive wear can affect its appearance and longevity. Damage caused by normal wear and tear, misuse or failure to follow our care instructions may not be considered a product fault.