SHIPPING INFORMATION

AUSTRALIAN STANDARD SHIPPING

Standard Australian shipping is $8.30 and comes with a tracking number.

Delivery is anywhere between 2-7 business days*, once the package has been received by Australia Post.

You need to allow 2-3 days for us to pack and ship the item as we often need to make your special piece up for you before we can ship it.

If you live in an area which you feel to be unsafe, please contact us and request a signature on delivery. If your item is delivered to the address you’ve provided and goes missing, this is your responsibility and we cannot be held accountable for covering the costs.

*Estimated shipping time only, Two In The Sun can not be held accountable for any delays in the postal system

 

AUSTRALIAN EXPRESS SHIPPING

If your order is urgent & you need it shipped quickly, you can select our Express Post shipping option for $11.50

Express post is an overnight service, however can take up to 3 days* for rural areas & during peak season.

There is a tracking number, but no signature on delivery. If your parcel is to go missing from your letterbox it  is not our responsibility and unfortunately we cannot replace the item or refund you in this case. It is the responsibility of the buyer to ensure a safe address for delivery.

You still need to allow 2-3 days for us to pack and ship the item as well (if it is super urgent send us a message and we'll organise getting it out faster if possible)

If you live in an area which you feel to be unsafe, please contact us and request a signature on delivery. If your item is delivered to the address you’ve provided and goes missing, this is your responsibility and we cannot be held accountable for covering the costs.

*Estimated shipping time only, Two In The Sun can not be held accountable for any delays in the postal system

STANDARD INTERNATIONAL SHIPPING WITH TRACKING

This is the standard shipping for all international orders., the cost is $35.

This service has a tracking number so you can keep an eye on it while it’s on it’s way.

It is the receivers responsibility to have a safe place for the parcel to be delivered. There is no signature on delivery with this service. If you would like to add a signature on delivery with this service please contact us and we can do so for an additional $6 AUD.

The delivery service is generally 6-12 business days* and can take longer if delayed in customs

Allow 3 days for us to ship your order first as sometimes we need to make your piece to order (we are a small company & do not have loads of pre-made stock)

Some countries may charge duties/ taxes. These are the responsibility of the buyer. Two In The Sun will not be responsible for paying any duties/ taxes.

*Estimated shipping time only, Two In The Sun can not be held accountable for any delays in the postal system

FREE LOCAL BYRON BAY PICK UP

If you live locally in the Byron Shire you may collect your order from our studio in the Byron Arts and Industrial Estate.

Please note that the 2-3 day preparation time still applies. The studio is not open to the public so you must call or email to make a time for collection. Call: 0466888641 Email: info@twointhesun.com.au

 

SHIPPING OPTIONS

If you would like a quote for express shipping to a particular country out of Australia, get in touch and we will get a price to you as soon as we can.

 

RE-USED PACKAGING

We use recycled/ re-used packaging wherever we can. Our own bags are 100% recycled paper, and the satchels we use to ship are often recycled from our suppliers. We don't buy any new plastic packaging, but if we've been sent something in plastic we may re-use it in your parcel. We hope you will do the same and help reduce the amount of plastic going into landfill.

SHIPPING TERMS

Your items will be wrapped in all natural packaging (recycled paper and card- no plastic) and shipped from us to you. You will be sent an email notification with your tracking number so you can keep an eye on it during transit. Please be aware that once the item has been shipped it is the responsibility of the postal system and the customer and Two In The Sun can not be held accountable for the costs of lost orders.

Of course, in the unlikely event that a package has gone missing we will do all that we can to retrieve it for you, which may take up to 60 working days.

 Returns & Exchanges

If you don't love your product and you want to send it back, that's ok! Just make sure you let us know within 5 days of receiving your item if you want to return it. You'll need to cover the postage back to us, and once the package has arrived safely back to us, we can send out the item you wish to exchange it for, or give you a credit note to use towards the next thing you would like within 6 months.

If you find that your product is somehow faulty, please let us know immediately and we will replace it immediately. We will cover all postage costs. 

Returns can be sent to our studio address, however please ensure you contact us first so that we can know to expect a package:

Address is:

Two In The Sun

Seed Studio

1/46 Acacia St

Byron Bay, NSW, 2481

Please ensure your packaging is at the same standard as when it was sent to you as you will be responsible if anything arrives to us that has been damaged during postage.